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Ontario Works

Hastings County’s Community and Human Services department is gradually resuming in-person services to the public by appointment only in a limited capacity, beginning on September 8, 2020.

The Community and Human Services staff are committed to the ongoing health and safety of our employees, customers and community partner agencies. We continue to promote and encourage access to our services electronically and/or by telephone. Understanding that urgent matters may arise, your Caseworker will be able to schedule an in-person appointment when necessary starting September 8th, 2020.  As a standard, in-person visits will be considered for urgent reasons only, that telephone or electronic means can’t address. 

Ongoing clients please call your Case Worker, Child Care Worker or Property Supervisor directly or contact the main office through our Intake Access Centre 613-771-9630 or 1-866-414-0300.

•             Belleville (613) 966-1311       Toll Free 1-800-267-0575

•             Quinte West (613) 392-1387   Toll Free 1-866-819-9023

•             Madoc (613) 473-5258          Toll Free 1-866-434-4024

•             Bancroft (613) 332-3410       Toll-Free 1-866-569-1941

To apply for Ontario Works, Emergency Assistance, Subsidized Housing or Subsidized Child Care, contact the Intake Access Centre at: 613-771-9630 or 1-866-414-0300, or apply online at: http://www.ontario.ca/socialassistance.  

For general inquiries about Community and Human Services programs and services, or to submit documents via attachment contact inquiry@hastingscounty.com.

For those visiting our office for a scheduled appointment, we have implemented the following additional safety measures to stop the potential spread of COVID-19.

  • All clients will be pre-screened by their Caseworker prior to booking an appointment.  If prior to your appointment you develop symptoms of the virus or any other illness, please contact our office to reschedule
  • Upon arrival to our office, a dedicated staff person will provide additional screening which will include a non-invasive temperature check, and a series of questions at a dedicated public entrance
  • The use of sanitizer and masks will be mandatory which will be made available prior to entry and masks will need to be worn during the entire visit
  • Maintain physical distancing: Directional arrows and signage are available throughout the building to ensure staff and clients can maintain recommended distancing
  • Plexiglass barriers have been installed within interview rooms
  • Interview rooms and high touch point surfaces are sanitized regularly
  • Maximum appointment duration of 20 minutes

Community and Human Services offices are closed. Clients are encouraged to call their Caseworker, Child Care Worker or Property Supervisor directly at 613-966-1311 or contact the office through our Intake Access Centre 613-771-9630 or 1-866-414-0300. 

To apply for Ontario Works, Emergency Assistance, Subsidized Housing or Subsidized Child Care, contact the Intake Access Centre at: 613-771-9630 or 1-866-414-0300, or apply online at www.ontario.ca/socialassistance.

For inquiries about Community and Human Services programs and services, contact inquiry@hastingscounty.com.

For more details on how we can serve you during these adjusted operations and times please click this link Covid-19 Guide to Serving You Better

Ontario Works provides employment and financial assistance to help you become financially independent and to improve quality of life for you and your family. If you qualify for financial assistance you must participate in employment related activities unless you are unable due to a serious medical condition or you are required to provide care to family members.

Hastings County Ontario Works has four offices:

  • 228 Church St., Belleville, 613-966-1311 / 1-800-267-0575
  • 91 Creswell Dr., Trenton, 613-392-1387
  • 56 Russell St. North, Madoc, 613-473-5258
  • 1P Manor Lane, Suite 3, Level 2, Bancroft, 613-332-3410 / 1-866-569-1941

Employment Services
Financial Assistance

How to apply

Please contact the Intake Access Centre at 613-771-9630 or 1-866-414-0300 Monday- Friday, 8:30am-4:30pm. It can take up to 30 minutes to complete your full telephone application. Please have the following information readily available for all members of your family before calling:

  • full address including postal code
  • date of birth
  • social insurance numbers
  • health card numbers
  • income / earnings details (ie.. pay stubs)
  • banking information (account information including account balances)
  • accommodation information (rent or mortgage details, utility costs)
  • asset details (ie. life insurance)

You may also apply on-line at www.ontario.ca/socialassistance 24 hours a day.

The Hastings County Social Services Department utilizes Bell Relay Service (BRS) to facilitate communication for TTY teletypewriter users and hearing impaired persons.

Accessing the BRS

  • TTY teletypewriter national access: 711
  • Voice callers: 1-800-855-0511
  • Mobile: #711

Contacts

For general program inquiries and/or information pertaining to our complaint and/or appeal process please contact the Intake Access Centre at 1-866-414-0300. For emergency service after 4:30pm and on weekends, call 1-613-317-6544.

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