Submitting a Complaint to the County

The County of Hastings is committed to ensuring that issues are dealt with in a respectful and fair manner as quickly as possible.

What is a Complaint?

A complaint is an expression of dissatisfaction with a County program, service, facility, or staff member where a citizen feels that the service provided is not appropriate.

Submitting a Complaint

To submit a complaint to the County of Hastings, you will be asked to provide the following information:

  • Details of what happened
  • Where did this happen? Is it within the County’s area of responsibility?
  • When?
  • Who was involved?
  • What was said or done?
  • What kind of resolution is being sought?
  • Contact details of the complainant

All complaints will be dealt with in a confidential manner according to the Municipal Freedom of Information and Protection of Privacy Act. Information will be collected, used and disclosed in accordance with the Act. 

Ready to submit a complaint?

If you are ready to submit a complaint, fill out our Submit a Complaint Form